Phil Wilson is an accomplished supply chain executive with over 25 years of experience in the field. Prior to joining Cryoport, he worked as Vice President, Supply Chain for Ancillare LP, and before that, as the Director of Global Operational Programs at Catalent Pharma Solutions and Cardinal Health, where he oversaw all aspects of the pharmaceutical supply chain. He holds a master’s degree in Supply Chain Management from Pennsylvania State University. and also holds a number of compliance certifications, including APICS (CTL) Transportation and Logistics, DRI International Business Continuity Professional, IATA/FIATA Certified Air Cargo Transportation Specialist, and US Treasury Department Customs Broker license. He currently serves as Chief Operating Officer of Cryoport Systems.
In an interview with Logistics and Transportation Review Magazine, Phil Wilson sheds light on the upcoming changes to active shipment monitoring amid the broader adoption of 4G/5G technology. He also talks about how this transition will impact the temperature-controlled supply chain and what Cryoport is doing to stay ahead of the curve.
Can you explain what active shipment monitoring is and why it is important, especially for life sciences industry?
The term "active shipment monitoring" refers to gathering information of ongoing transportation operations, providing customers with immediate notifications of key milestones and events while in transit. To effectively carry out this process, it's critical to connect and track shipments using a multi-faceted communication approach. Giving customers accurate shipping information and tracking updates helps showcase that the logistics service provider is dependable and maintains a robust and vetted supplychain, which is important for customer trust and retention. Active tracking also aids in the reduction of customer anxiety and confidence that the shipment has maintained integrity while in transit.
The life sciences industry is one that simply cannot afford delays or exceptions. People's health and safety could be jeopardized if a smooth operation that ensures on-time delivery and utmost compliance is not in place. In such a highly regulated industry, it is critical that your global shipping system allows you to actively track packages that are often temperature sensitive and highly valuable, while remaining compliant in order to ship to your destinations efficiently.